Refund policy

At SKC Fruits, we check and select every order with care before delivery. As fresh fruits are natural produce, size, colour, sweetness, ripeness, texture and appearance may vary slightly by batch.

If there is an issue with your order, please contact us as soon as possible so we can review and assist.

Freshness Support

Please check your fruits upon delivery. If you receive spoiled, damaged, incorrect or unsatisfactory items, contact us via WhatsApp at 8833 3676 within 2 days of delivery with your order details and clear photos.

If the issue is due to our selection, packing or handling, approved refunds, replacements or store credits will be processed within 24 hours after review.

What Issues Are Covered?

Freshness support may apply to fruits that arrive spoiled, badly damaged, incorrect, leaking, mouldy or unsuitable due to an issue with our selection, packing or handling.

To help us review your request quickly, please provide:

  • Your order number or order details
  • A short description of the issue
  • Clear photos of the affected item
  • Photos of the packaging, if relevant

What Issues May Not Be Covered?

Requests may not be covered if they are made more than 2 days after delivery, if the fruits were stored incorrectly after delivery, or if the issue is caused by normal ripening, natural batch variation or personal taste preference.

As fruits are perishable, please store your order properly after receiving it and check your fruits as soon as possible.

Natural Produce Notice

Fresh fruits may vary slightly in size, colour, sweetness, ripeness, texture and appearance depending on variety, origin, season and shipment. These natural differences are not always considered defects.

For seasonal fruits and premium imported fruits, origin, size, grading and availability may change by batch. If you need fruits for a specific event, gift or delivery date, please contact us before ordering.

Refund, Replacement or Store Credit

After reviewing your request, we may offer a refund, replacement or store credit depending on the situation and product availability.

Approved refunds, replacements or store credits will be processed within 24 hours after review. Please note that bank or payment provider processing times may vary after the refund has been processed.

How to Contact Us

For refund or freshness support requests, please WhatsApp us at 8833 3676 within 2 days of delivery.

Please include your order details, a short description of the issue and clear photos so our team can assist you quickly.